Groomsmengifts.com groomsmen

Customer Service

** 100% SECURE ONLINE ORDERING **


  • We encrypt all transmission of sensitive information, including your credit card data and account information, with Secure Sockets Layer (SSL) Technology. This technology makes your credit card information unreadable until it reaches our secure server, and is widely accepted as computer hacker-proof. Once the secure server processes your information, it stays protected from all outside influences.
  • At GroomsmenGifts.com we take your privacy very seriously and provide our customers the highest level of security when shopping with us online. In addition to being Authorize.Net Certified, we proudly operate using the Authorize.Net platform, which is a system that conducts millions of transactions every month, and is constantly monitored for exceptional performance. Our system protects private and personal information through utilizing the highest levels of encryption and security protocols available today.  Customer privacy is our highest concern, and we provide exceptional resources to help you rest assured your information is kept safe and secure.

    You might have noticed our Authorize.Net icon which features Extended Validation. As mentioned earlier, this is another method we use to keep your personal information just that- personal. The Authorize.Net keeps checkout areas of our site secure and you might notice that your URL bar will turn green on our checkout page preventing the possibility of any malicious activity, including identity theft. The site is checked continuously throughout each day, assuring any information you’ve provided, while placing your order is used only in the necessary ways. To see how your information is used, please see the Authorize.Net link below.

  • Fraudulent credit card use is a serious criminal offense. At GroomsmenGifts.com, we work closely with the credit card institutions to crack down on fraudulent credit card purchases. Through the use of sophisticated real-time cross referencing and address verification, fraudulent purchases are immediately discovered and the credit cards used in the transactions are blocked to prevent further unauthorized usage. In addition to protecting us, this also protects consumers by assuring that their credit cards are not used without authorization at any other business.

  • As a trusted online retailer, we understand that your personal information is private and needs to stay private.  For your protection, Mad Anthony Marketing Group does not sell, share, or distribute your e-mail address or personal data to anyone without your permission.  You can be confident that GroomsmenGifts.com will keep your information far away from third-party agencies.

  • If you have any questions or comments regarding Online Ordering, please feel free to contact our Customer Support Staff at info@groomsmengifts.com and an associate will be happy to assist you further.

    You may also contact us at the address listed below.

    Mad Anthony Marketing Group
    ATTN: Groomsmengifts.com Ordering Department
    9225 Laurel Hurst
    Fort Wayne, IN 46835
    260-492-9062
    info@groomsmengifts.com


    ** GROOMSMENGIFTS.COM PAYMENT OPTIONS **

  • GroomsmenGifts.com accepts Visa, Master Card, and American Express.- You may also order by mail by sending a money order or certified bank check to the address listed below. Please allow plenty of time for personal checks to clear our financial institution.

  • If you have any questions or comments regarding Payment Options, please feel free to contact our Customer Support Staff at info@groomsmengifts.com and an associate will be happy to assist you further.

    ** GROOMSMENGIFTS.COM 100% LOW PRICE GUARANTEE **
  • We will not be under sold on GroomsmenGifts.com that is why we have our 100% Low Price Guarantee!

    Our prices are so low that many of our customers are pleasantly surprised when they see how many wonderful and beautiful things they can buy from us. We believe in giving you the lowest prices everyday, instead of a “give away” or “special sale” here and there like some of the other online competitors do from time to time.

    Instead, we spend our time searching for the high quality and unique items we think you will love to have in your wedding or bridal party, while keeping our prices as low as possible. We also guarantee the lowest prices with the challenge of “if you see the same item published online anywhere else, tell us and we will MATCH OR BEAT that price."

    Our low price guarantee takes into account ALL factors. This includes shipping charges and identical items in comparison, as well as product availability, within 30 days of purchase. Auction items and close out items are not included.

    Here’s what we do:

    In order to match or beat our competitors’ prices, the item you find must be identical to ours in color, packaging and made by the same manufacturer, etc.

    The competitors’ advertisement must be current, and the price must be verifiable on the Internet or through printed advertisement. The items must also be in stock.

    Knock-off items and look-alikes do not count.

    When asked to meet or beat a competitor’s price, we also take into account the competitors shipping and handling charges and sales tax when calculating the total price of the item.

    Auctioned products on Ebay or other online auction websites do not count, this goes for closeout items also.

    We will match pricing up to 30 days after purchase.

    If you have any questions regarding the 100% Low Price Guarantee, please feel free to contact our customer service department at info@groomsmengifts.com.



    ** 100% CUSTOMER SATISFACTION (special rules apply) **

  • We guarantee your satisfaction with all of our products at www.groomsmengifts.com. Each of our products are tested and approved by one of our quality control representatives to ensure our customers are always receiving top quality merchandise. If you are not completely satisfied for any reason within 30 days of receipt of your purchase (please remember we only accept returns for damaged, engraving (misspelling) or wrong product(s) sent. Please e-mail one of our Customer Support Representatives at info@groomsmengifts.com and we will be happy to assist you.

  • We are not responsible for any misspellings, or any incorrect information you provide. We will print personalized items exactly the way you submit them when you place your order. We do e-mail each customer to allow them to double check their engraving information. However, if a misspelling does occur, not due to an incorrect submission, we will be happy to replace the item free of charge. Please note extra charges may apply if you exceed the standard amount of words/letters allowed in your item description. A Customer Support Representative will contact you if this relates to your order.

  • Please also not that if you still wish to return a engraved / personalized product(s) due to not liking the look of the product or any other reason (besides a damaged item) after it has been personalized to your specifications, we will be happy to assist you, but their we be a 50% restocking fee and the customer is responsible for return shipping charges. Please make sure you are 100% sure that you want to order the item(s) you have chosen from www.GroomsmenGifts.com.

  • If you have any further questions or comments regarding the information listed above, please feel free to contact our Customer Support Staff at info@groomsmengifts.com and an associate will be happy to assist you further.



    ** SHIPPING RATES & TRACKING / DELIVERY INFORMATION **

  • For shipping rates outside of the continental United States please make your inquires to info@groomsmengifts.com and we will see what we can do for you. There are some countries we will not be able to ship to, but we might me able to make some exceptions on a few. We apologize for this policy, but we have had problems in the past with fraudlent orders from non-USA orders.

  • Shipping Rates within the continental United States are calculated according to shipping weight, box size and packing / handling supplies. Actual cost will be calculated at the end of your order. We use the most economical means of reaching your in-hands date shipping through major shipping agencies such as: UPS, FedEx, and the United States Postal Service. Also, please note that due to the recent fuel prices, shipping charges are sometimes higher than usual due to the shipping cost increases by UPS, Fed Ex, & USPS!

  • Most of our orders ship in 1-3 days! Although, due to fluctuation in inventory and product popularity orders can take anywhere from 5-20 working business days to be shipped from our warehouses around the country. In most cases orders will be shipped out in 1-3 days. You will be notified via e-mail if your order is on a back-order list that will take longer that the time frame mentioned previously.

  • Please understand that during our peak seasons such as heavy Wedding seasons and Holidays some items may take longer to be delivered, but like we mentioned above most of our items take 1-3 days to be shipped. Although, please try to think ahead and allow plenty of time for shipping.

  • If you need to select a faster shipping method because you need your items sooner or in a rush, please contact GroomsmenGifts.com at info@groomsmengifts.com and our customer service staff will be happy to help you and answer any questions. Also, please note that to expedite your shipment using Overnight Shipping for example, please realize that items can still take a few days to be processed in some cases before it is shipped from our facility (due to back-order issues). We always do our best to ensure that the customer is fully aware of the status of their order by e-mailing them if their is any long-term delays.

  • The volume of orders we receive and the number of suppliers we use to provide you with a wide variety of gift choices, tracking numbers are not automatically emailed back to you. If you wish to obtain a tracking number, you may email us at sales@groomsmengifts.com and a customer service rep will be happy to provide you with one when available. Please remember that tracking numbers can only be provided once your items have been shipped.

  • Mad Anthony Marketing Group / DBA: GroomsmenGifts.com is not responsible for any mispellings or wrong address information that is giving in an order. We only ship to the address that is provided in the "shipping section" of the order. Please double check your shipping information to make sure you have the correct information provided for us to expedite your order as quicky as possible.

  • Shipping is expedited via the carriers listed above (no P.O. Box orders can be accepted). Please note if you select a faster shipping method, (Ex: UPS next day or 2 day), the lead time for that particular item will not change, only the actual delivery time according to the method selected. Most items ship out in two to three days, however, please specify your wedding date to make sure you have it in plenty of time. Some items may take upto (4 weeks) to ship depending on availability. If we cannot ship your order in the time frame you require, you will promptly be notified via email. Some items are occasionally on back order, you will be notified via email if the item you selected will take longer than the standard shipping time allowed. We apologize in advance!
  • Typical Order Timelines Include:

    • Usually takes 1 business day to process order depending on time of year.
    • 1-3 business days to ship by whatever shipping method you choose.  
    • Out-of-stock items can add days to order processing time. You will be notified if an item you ordered is not in stock.
      Need it in a hurry? See the "Expedited Shipping & Engraving" section below.

    Standard Shipping:

    We recommend UPS as your shipping method. We ship either UPS/Fed Ex or USPS ground for a flat fee rate depending on dollar amount of order. Please see shipping rate chart to see breakdown of ground shipping cost. Your tracking number can be emailed to you once your package ships, just let us know if you would like to request this option.

    Oversize/heavy items can sometimes incur additional shipping charges due to excessive weight.

    Expedited Shipping & Engraving:

    Shipping:

    Need it in a hurry? Please call toll free 260-492-9062 to double check stock and to inquire about UPS Next Day Delivery or FEDEX Next Day Delivery. Typical extra charges will run an additional $10-$15 for 2 day and $25-$30 for Overnight depending on location in the United States.

    Engraving:

    For an expedite fee of $20-$30 (depending on size of order), your order will take priority and will be placed at the head of the engraving production line. Please type in your special instructions and desire to expedite engraving at the Comments section of Check Out and a representative will contact you with details if necessary.

    Please note that engraving styles and font styles are always changing and being upgraded on our gift lines. This allows our gifts to be more appealing to our consumers and there recipients on an annual basis. Please note that engraving styles and font styles for a item that do not have an option listed for a specific font or style could change without notice to the consumer. The only reason a consumer would be notified is if the engraving would change drastically. Please be aware of this before making your purchase. If you have any questions regarding this policy, please feel free to e-mail us at info@groomsmengifts.com. Thank You!

    If you would like to try and request a specfic font or style for your item and it is not listed in the item description or options, please make a note in the comment section of the order or please feel free to contact us at info@groomsmengifts.com and we will be happy to try assist you with your request if it is possible for that specific item. 

    Weddings:

    We take your upcoming wedding very seriously and handle all orders with great care and precision. If your order is time sensitive we recommend that you tell us the date needed in the comments section during check out. If your order requires expedite services to reach you on time a representative will contact you with details.

  • Many of the items we sell are personalized, so please allow plenty of extra time in advance if you can of your wedding date. But, if you forgot and are in a hurry, we can help you too. Nothing is to difficult for www.GroomsmenGifts.com. Wedding Party Gifts are our specialty!

  • If you have any further questions or comments regarding the information listed above, please feel free to contact our Customer Support Staff at info@groomsmengifts.com and an associate will be happy to assist you further.
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